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Training Content

- Communication by phone
- Transfer of emotions
- Welcoming
- Being reliable
- Routing
- Solution orientation
- Gamification
- Case Study application

Speaking Effectively on the Phone

Step by Step Communication Guide

Starting conversations without using effective communication techniques over the phone may cause the other party to act coldly towards us.

It is beneficial to learn these communication techniques so that the dialogue on the phone starts and ends positively.

In this training, we tell you what we need to do before, during and after the call.


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